Who We Are
aset.com.com is a United States company, located in Los Angeles, California, USA. aset.com complies with the U.S-EU Safe Harbor framework which is dictated and set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries. aset.com further complies with the California Online Privacy Protection Act and the Children's Online Privacy Protection Act (COPPA).
What Information aset.com Collects
aset.com must collect certain personal data in order to conduct business, provide customer service and provide a customer with relevant requested services. Personal information is collected from customers when a customer contacts aset.com through the website, when a customer purchases a domain, whenever a customer fills out a contact form, sell domain form, find domain form, and any other forms on the aset.com platform; when a customer submits payment to aset.com; and when a customer contacts aset.com via phone or chat. aset.com will further collect certain personal information from customers as needed in order to continue to provide services to its customers and as required by any relevant law, rule, regulation, and other method that ensures the safety of aset.com, its customers, and the general public. aset.com collects customers' relevant personal information, including but not limited to: name, address, phone number, fax number (if applicable), email address and other data used to directly or indirectly to identify you in connection to your use of aset.com's services. Many products/services may require a customer to provide aset.com with additional information such as credit card information, associated billing information, or other financial and payment information. In order to protect aset.com and its customers, as well as intellectual property rights, aset.com may require customers to provide government identification and/or other documentation as proof of identity and physical address.
Scope - What Our Policy Covers
Why aset.com Collects This Information
aset.com collects customer information for several reasons, including but not limited to: following relevant and required ICANN data collection requirements, along with and to abide and comply with United States laws, rules, and regulations. Further, aset.com collects such information in order to allow aset.com to:
a. To personalize customer experience - customer information helps aset.com better respond to customer's individual needs.
b. To improve the aset.com website and services - aset.com continually strives to improve its website offerings and services based on the information and feedback received from customers.
c. To improve customer service - customer information helps aset.com more effectively respond to specific customer service requests and support needs. Should a customer contact aset.com for service or support, it will keep an internal record of such correspondence, whether email or telephone call, along with an internal record of support given.
d. To process transactions - other than specifically provided in this provision, or required by law, customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without direct and express customer consent.
e. To send periodic emails - customer email addresses provided for order processing, will be used to send customers relevant and pertinent information and updates pertaining to their aset.com account and registered domain names and/or other services. These communications include, but are not limited, to: aset.com updates and questions or concerns regarding the customer, their account, or specific services.
f. Domain ownership information - aset.com.com sells domain names, and all domain name purchases require registrant information in order to complete the purchase and facilitate the transfer of the domain name. The information provided by a customer when purchasing a domain can and will be used to transfer ownership of said domain names. The registration information provided for a domain is recorded and shared with trusted parties in order to deliver such purchases to domain buyers. If a customer does not apply for privacy protection, the whois information provided when buying domain names may be shared via a public record called "Whois".
How aset.com Collects Information
How aset.com Uses This Information
aset.com must first and foremost abide by local law. As a US company, aset.com will first abide by US laws and regulations when two laws might differ and/or conflict with one another. aset.com securely holds on to personal data internally. Such data can be held indefinitely in order to keep accurate records that may be required under local law and regulation. aset.com uses customer information to communicate directly with their customers. It is important for customers to keep their email address up to date and check their email regularly for updates regarding a aset.com account. aset.com may have the need to provide customer information to third parties for certain services required by aset.com, including but not limited to, credit card processors, technical support services, shipping of goods or services, customer relationship management, SMS delivery, Collections Agencies,registry compliance, law enforcement, among other third parties for other similar such reasons. When a domain is purchased which is managed at a partner registrar, aset.com reserves the right to automatically push said domain name(s) into an account at that domain name registrar in order to provide the relevant purchased product(s) to the customer. aset.com will only share information that is necessary for the third party to provide the required services. This information will not be sold nor voluntarily disseminated unless reasonably needed at aset.com's sole discretion.
When users and/or purchasers of aset.com requested to remove his/her personal information, this does not mean that the customer's personally identifiable information has been deleted entirely from aset.com's systems and databases. Some or all this information may be retained by aset.com, including but not limited, to comply with legal obligations, resolve disputes, prevent fraud and/or enforce company agreements. In addition, you will not be able to submit a form on this website without providing the exact information required to complete that specific action. It is forbidden and against of ICANN's rules to provide false Registrant information about any domain name registration(s). Providing false or fake information may and will result in suspension of the customer's aset.com account and forfeiture of any related domain name(s) registered with aset.com or any of its affiliate companies or domain name registrars.
Accessing, Updating, and Deleting Your Information
You have the right to correct any personal information held about you that is inaccurate or incomplete. If there is information located on aset.com servers you wish to correct, you will be required to contact us and inform us to update the appropriate information. This includes account owner information, information submitted for various products and services offered through this website, including but not limited to purchased domain names and payment methods linked to your account. You have the right issue a request that aset.com delete your personal data. aset.com will review your request and delete data if possible. aset.com reserves the right, in its sole discretion, to retain any personal data. Personal data may be retained for several reasons, including, but not limited to: fraud mitigation; preserving or enforcing legal and/or contractual rights; data retention mandated by local law, domain registrars processing of your data, relevant domain registries, contracts, or reasons necessary to aset.com's business and operate such services. If you wish to have your data erased, you can use the contact details found on the bottom of this page, please provide as many details as possible as to your request, and the company will determine if you have a valid basis for the erasure of your data. If you have questions about data retention you may contact us with your questions or concerns. You have the right to lodge a complaint with a relevant supervisory authority.
Change in Company Ownership
If aset.com were to merge with another company or if aset.com is involved in an acquisition or sale of all a substantial portion of assets, or other similar sale transaction, your information will be transferred as part of that transaction and you will be notified by email and/or notice on aset.com website of any such transfer and any choices you may have regarding your information.